365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a repair we did under the 365-Day Done Right Promise fails within a year of the service date, we come back and fix it at no charge – no forms to fill out, no case number to track, no invoice waiting at the end.

Call (830) 251-4560

That’s the whole thing. You call, we schedule a return visit, and the crew makes it right. The promise is written on every repair job we complete, so there’s no debate about whether it applies. You don’t have to prove anything or push anyone. The guarantee is already on the paperwork you have from us.

What you’re entitled to as a Flint customer is simple: the work holds, or we come back. A year is a full burning season, then some. That’s the window, and it’s in writing before the first tool comes out of the truck.

Why We Answer Fast, Everywhere

A one-truck shop can cover one zip code on a good week. When the season turns and every homeowner in three counties remembers they haven’t swept their chimney, that shop is booked out and the phone goes to voicemail.

Flint Chimney Sweep operates across 22 states with local crews who know their territory – stocked trucks, trained technicians, and actual dispatch built to coordinate them. When you call, a live person picks up around the clock and confirms your appointment within one business hour. Most visits are on the calendar within two business days of that call.

That window is honest because we built the infrastructure to keep it honest. The Garrison Partners network means we’re not improvising coverage from a single location. Local crews handle the work; the national system handles the logistics. You get both: a technician who knows the area and a dispatch operation that doesn’t disappear after 5 p.m.

How We Make It Right

You Tell Us

Call (830) 251-4560 and tell us what’s happening. A live person answers – not a recording, not a callback form. You describe the issue, we pull up your job record, and we get a return visit on the schedule. That’s step one, and it takes one phone call.

We Come Back Out

A technician returns to your home – background-checked, uniformed, the same standard as the first visit. There’s no fee attached to this visit. Your guarantee covers it, and the guarantee is in writing, so there’s nothing to negotiate.

We Fix It

The crew assesses what failed and does the repair correctly. We work with the same professional-grade materials we use on every job – DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, Copperfield – specified by what the job needs, not by what’s cheapest on the truck. The fix is done by the book, same as the first time should have been.

You Sign Off

Before we leave, you confirm the work is right. We don’t consider the job closed until you do. If the repair touches anything covered under the original guarantee, that coverage continues. No new invoice. No conditions buried in fine print. Clean and squared away.

What Stands Behind the Promise

Guarantees are only as good as the people and systems behind them. Here’s what actually backs ours.

Every technician Flint dispatches is background-checked and arrives in uniform. You know who’s walking through the door before they get there – not because we say so, but because that’s a non-negotiable part of how we operate under The Garrison Code.

Every job gets a written price before any work starts. Not an estimate that shifts at the door. The number on your invoice is the number you approved. There are no hourly rates, no subscriptions, nothing to sign up for. One job, one written price.

The materials we use are professional trade-grade: DuraFlex liner systems, HeatShield resurfacing product, Gelco, Olympia Chimney, Famco, and Copperfield components – brands specified to the job, not chosen by margin. That matters when a repair has to hold for a year and we’ve put our name on paper saying it will.

Flint Chimney Sweep has been part of the Garrison Partners family since 2002. That’s not a marketing line. It means the same standard that governs every Garrison company governs ours: show up inside the window, price in writing, do it by the book, leave the site clean, stand behind the work for a full year.

Ask Us to Prove It

Call (830) 251-4560 – a live person picks up day or night – or book through our online scheduler. Every repair comes with a written price before work starts and the 365-Day Done Right Promise in writing. Full terms are on our guarantee terms page. We’re ready when you are.

Written by Hank Delano, Owner at Flint Chimney Sweep, serving homeowners nationwide as part of the Garrison Partners family since 2002.